Return Policy

At SuperEco, we strive to ensure your complete satisfaction with our electric vehicles and related products. This Return Policy outlines your rights and responsibilities when returning a product purchased directly from us.

  1. Vehicle Return Policy
  2. Return Eligibility

You may return your electric vehicle within [7 to 14 days] of the delivery date, provided that:

  • The vehicle has less than [500 miles / 800 kilometers] on the odometer
  • The vehicle is in like-new condition
  • There is no damage, excessive wear, or unauthorized modifications
  • The vehicle was purchased directly from [Company Name] (not via third-party dealers)
  1. Return Process

To initiate a return:

  1. Contact our Customer Support at [info@supereco.com] within the return period.
  2. A representative will guide you through the inspection and pickup process.
  3. Upon successful inspection, a refund will be processed (minus any applicable fees).
  1. Restocking Fee

A restocking fee of [e.g., 5% of vehicle price] may apply. Registration, licensing, and delivery fees are non-refundable.

  1. Charging Equipment and Accessories
  2. Return Window

Accessories (e.g., wall chargers, adapters, branded merchandise) may be returned within 30 days of delivery, if:

  • Items are unused and in original packaging
  • Proof of purchase is provided
  1. Non-Returnable Items

The following are not eligible for return:

  • Opened software packages or downloadable products
  • Custom-ordered parts
  • Gift cards
  1. Return Process
  1. Contact Customer Support for a Return Merchandise Authorization (RMA).
  2. Ship the product to the address provided with the RMA.
  3. Once received and inspected, a refund will be issued to your original payment method.
  1. Refunds

Refunds are typically processed within 7–14 business days after product inspection. You will receive confirmation once your refund has been completed.

  1. Exchanges

We do not offer direct exchanges for vehicles. For accessories, exchanges are possible subject to stock availability and must meet return conditions.

  1. Warranty Coverage

If your product is defective or malfunctioning, it may be covered under our 3 months warranty. Please refer to our Warranty Policy for more details.